PRIVACY POLICY
Business Name: Eternal MedSpa
Website: www.eternal-medspa.com
Eternal Health & Medical Aesthetics, LLC, doing business as Eternal MedSpa (“Eternal MedSpa,” “we,” “us,” or “our”), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, mobile communications, and in-office interactions. By accessing our website, submitting information, scheduling appointments, or communicating with us electronically or via text message, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
Full name
Email address
Mobile phone number
Mailing address
Date of birth
Appointment, consultation, and service information
Medical and treatment-related information you choose to disclose
Payment and billing information
Communications with our team (calls, texts, emails, or messages)
We may also collect limited non-identifying information automatically when you visit our website, such as IP address, browser type, pages viewed, and device information through cookies or similar technologies.
We do not sell your personal information.
How We Use Your Information
We use the information we collect to:
Schedule, confirm, and manage appointments
Provide medical aesthetic services and customer support
Communicate important information related to your care or services
Send appointment reminders, follow-ups, and service updates
Send promotional, marketing, or educational communications (with consent)
Improve our website, services, and overall client experience
Comply with legal, regulatory, and record-keeping requirements
Text Messaging (SMS) Consent & Mobile Communications
By providing your mobile phone number to Eternal MedSpa, you expressly consent to receive text messages from us and our authorized service providers at the number you provide. These messages may include, but are not limited to:
Appointment confirmations and reminders
Treatment or service notifications
Follow-up communications
Promotional offers, events, and marketing messages
Surveys or practice-related updates
Your consent to receive text messages is not a condition of purchase or receipt of services. SMS consent is not shared with third parties or affiliates.
Message & data rates may apply. Message frequency may vary based on your interaction with us and the preferences you select.
You may reply HELP to any message for assistance or additional information.
You may opt out of SMS communications at any time by replying STOP or UNSUBSCRIBE. Once you opt out, you will no longer receive text messages from us, except for a one-time confirmation of your opt-out or as otherwise permitted by law.
We process mobile numbers and SMS interaction data in accordance with this Privacy Policy and applicable laws, including the Telephone Consumer Protection Act (TCPA).
Email Communications
If you provide your email address, we may send you appointment confirmations, service updates, newsletters, promotions, or educational content. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our messages.
How We Share Information
We may share your information only as necessary and appropriate, including:
With trusted service providers who assist with scheduling, communications, payment processing, marketing platforms, or website hosting
With clinical partners as required for continuity of care
When required by law, court order, or regulatory authority
To protect the rights, safety, or property of Eternal MedSpa, our clients, or others
All third-party partners are required to maintain the confidentiality and security of your information.
Cookies & Website Tracking
Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve performance. You may adjust your browser settings to disable cookies, though some site features may not function properly.
Children’s Privacy
Eternal MedSpa does not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian. Certain services may be available to minors only when appropriate consent documentation is completed and verified in accordance with applicable laws and clinical guidelines.
If we become aware that personal information has been collected from a minor without proper parental or legal guardian consent, we will take reasonable steps to promptly remove that information from our records.
Parents or legal guardians who believe that a minor has provided personal information without appropriate consent may contact us to request review or deletion.
Your Rights & Choices
You may request to:
Access or update your personal information
Withdraw consent for marketing communications
Opt out of SMS or email communications
Request deletion of certain personal data, subject to medical record retention and legal requirements
Requests may be submitted using the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in practices, laws, or regulations. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services constitutes acceptance of any changes.
Contact Us
For questions, requests, or concerns about your privacy, please email ClientServices@eternal-medspa.com.