Refunds, cancellations
and guest policies.
This page explains Eternal MedSpa’s refund, cancellation, no-show, discounted-service, product, package, gift card, patient credit, overpayment, financing, deposit, membership, and appointment-change policies.
Quick Rules
The policy at a glance.
These are the most important rules guests should know before booking, purchasing, cancelling, rescheduling, using a package, or requesting a refund review.
Plain-language summary: Give us 24 hours’ notice, expect a $50 fee for late cancellations or no-shows, understand completed services are generally non-refundable, and contact us quickly if you have a concern about a charge, result, product, package, credit, or financing transaction.
Overview
Refunds, cancellations
and appointment changes.
This policy explains how Eternal MedSpa handles cancellations, no-shows, service refunds, account credits, prepaid packages, product returns, gift cards, financing-related issues, and patient overpayments.
General Refund Policy
Eternal MedSpa generally does not provide refunds for services that have already been rendered. Medical aesthetics, skin, laser, body, and wellness services involve provider time, clinical assessment, product preparation, device use, clinical documentation, and individualized treatment planning.
Policy Purpose
The purpose of this policy is to respect provider time, preserve appointment access for all guests, reduce preventable no-shows, maintain clear expectations before treatment, and support fair, consistent handling of refunds, credits, deposits, package changes, and cancellations.
Important: This policy should be read together with Eternal MedSpa’s Terms & Conditions, Privacy Policy, applicable treatment consents, package agreements, membership terms, gift card terms, promotional disclosures, and third-party financing terms.
Federal + Florida Alignment
Compliance principles for refunds and credits.
This policy is designed to support transparent, medically appropriate, and Florida-aligned refund and cancellation practices.
Patient Overpayments
If Eternal MedSpa determines that a patient overpayment occurred and a refund is legally required, Eternal MedSpa will process the refund according to applicable law, payment-platform rules, original payment method rules where feasible, and internal billing procedures. Identity verification or documentation may be required before processing.
Gift Cards + Credit Memos
Purchased gift cards and qualifying credit memos issued in Florida will be administered consistent with applicable Florida gift certificate law. Promotional, bonus, loyalty, referral, event, charitable, complimentary, or courtesy credits are not the same as purchased gift cards and may be subject to separate written restrictions where permitted.
Advertising + Discounted Services
Discounted, reduced-fee, free-service, package, membership, and promotional offers may be subject to required disclosures, candidacy requirements, service exclusions, expiration details, provider approval, location limitations, non-transferability, and non-stacking limitations.
Discounted Services
Discounted-service disclosure.
Florida healthcare advertising rules may require specific disclosure language for free, discounted-fee, or reduced-fee services, examinations, or treatments advertised by licensed healthcare practitioners. Eternal MedSpa includes this disclosure where applicable.
THE PATIENT AND ANY OTHER PERSON RESPONSIBLE FOR PAYMENT HAS A RIGHT TO REFUSE TO PAY, CANCEL PAYMENT, OR BE REIMBURSED FOR PAYMENT FOR ANY OTHER SERVICE, EXAMINATION, OR TREATMENT THAT IS PERFORMED AS A RESULT OF AND WITHIN 72 HOURS OF RESPONDING TO THE ADVERTISEMENT FOR THE FREE, DISCOUNTED FEE, OR REDUCED FEE SERVICE, EXAMINATION, OR TREATMENT.
When This Applies
This disclosure is included for free, discounted-fee, or reduced-fee service, examination, or treatment advertising by applicable licensed healthcare practitioners in Florida.
Offer Terms
Discounts, specials, event pricing, referral credits, promotional credits, bonus gift card credits, complimentary services, memberships, and limited-time offers may be subject to eligibility, expiration, service availability, provider approval, location limitations, non-transferability, and non-stacking rules.
Discounted service offers do not guarantee candidacy, product availability, treatment amount, treatment outcome, refund eligibility, or approval for any additional service. Services remain subject to consultation, provider assessment, informed consent, medical appropriateness, device availability, and product availability.
Appointments
Cancellations and no-shows.
We ask guests to provide at least 24 hours’ notice to cancel or reschedule so another guest may use the appointment time.
24-Hour Notice
Please provide at least 24 hours’ notice to cancel, reschedule, or materially change an appointment.
Late Cancellation Fee
Late cancellations may be subject to a $50 cancellation fee. This fee helps offset reserved provider time, treatment room time, device availability, staff preparation, product preparation when applicable, and appointment access that could have been offered to another guest.
No-Shows
Missed appointments may be subject to a $50 no-show fee and may require a deposit, prepayment, card-on-file confirmation, or management approval before future scheduling.
Fee Notice + Collection
If a cancellation or no-show fee applies, Eternal MedSpa will make reasonable efforts to notify you before charging the fee. If no valid card is on file, the fee may be due before your next service, package redemption, membership benefit, or future booking.
Late Arrivals
Late arrivals may result in a shortened appointment, rescheduling, forfeiture of deposit, or late cancellation treatment if the service can no longer be safely or appropriately performed within the remaining appointment time.
Deposits + Prepayments
Some appointments, events, packages, or high-demand services may require a deposit or prepayment. Deposits may be applied to the scheduled service but may be forfeited for late cancellations, no-shows, or failure to meet stated booking requirements where permitted.
Practice-Initiated Changes
If Eternal MedSpa must reschedule due to provider availability, equipment issues, safety concerns, weather, emergency, supply availability, or operational needs, we will work with you to reschedule as soon as reasonably possible.
Refunds + Credits
Completed services, packages and credits.
Because treatments are individualized and results vary, service refunds are handled differently from product returns, overpayments, or unused package balances.
Rendered Services
Completed services are generally non-refundable. Dissatisfaction with an outcome, expected healing, normal swelling or bruising, treatment discomfort, normal downtime, gradual onset, maintenance needs, or the need for additional sessions does not automatically qualify for a refund.
Clinical Follow-Up
If you have a concern after treatment, contact Eternal MedSpa promptly. We may recommend a follow-up visit, clinical evaluation, adjustment plan, provider review, documentation review, emergency referral when appropriate, or another medically appropriate next step.
Account Credits
In certain circumstances, and at the sole discretion of management, Eternal MedSpa may issue an account credit for future Eternal MedSpa services instead of a refund. Credits have no cash value unless required by law and may be subject to eligibility, service, membership, or package limitations.
Packages + Series
Prepaid packages and treatment series may be subject to package-specific terms, expiration details where permitted, non-transferability, pricing adjustments, product/device availability, provider approval, service substitution rules, and documentation of used versus unused portions.
Memberships
Memberships, wellness programs, hormone memberships, and package-based plans may have separate terms regarding billing, cancellation, pausing, unused benefits, service credits, labs, medication shipping, subscription management, and third-party clinical or pharmacy management.
Medical Candidacy Changes
If a provider determines that a service is not medically appropriate, Eternal MedSpa may recommend an alternate service, issue a credit, modify a plan, or evaluate other options consistent with clinical judgment and applicable policy.
Packages + Memberships
Packages, memberships, deposits and prepaid value.
Packages, series, memberships, deposits, credits, and prepaid plans are handled according to written offer terms, clinical appropriateness, usage history, and applicable law.
| Category | Typical Rule | What Guests Should Know |
|---|---|---|
| Deposits | May be required for select services, events, packages, or high-demand appointment blocks. | May be applied to the scheduled service but may be forfeited for late cancellation, no-show, or failure to meet booking requirements. |
| Packages + Series | May be non-transferable and subject to package-specific terms. | Used portions, discounted package pricing, device availability, provider approval, and candidacy may affect any credit or adjustment request. |
| Memberships | Separate billing, cancellation, rollover, credit, pause, and benefit terms may apply. | Unused benefits are not automatically refundable unless required by written terms or applicable law. |
| Hormone / Wellness Plans | May involve third-party clinical review, labs, app use, medication shipping, pharmacy, or network management. | Labs, medication, shipping, clinical review, and subscription timing may be governed by separate terms or partner requirements. |
| Promotional Packages | May include special pricing in exchange for package commitment. | If a package is cancelled or modified, used services may be repriced at standard rates before any credit is considered. |
| Credits | May be issued at management discretion instead of a refund. | Credits may have no cash value, may be limited to eligible services, and may not be transferable unless stated in writing. |
Package adjustment note: If management approves a package change, any services already received may be valued at standard menu pricing rather than discounted package pricing before remaining value is calculated.
Retail + Financing
Products, gift cards and financing.
Products, gift cards, credits, packages, specials, and financing may have separate terms.
Retail + Product Returns
Retail products, prescription or special-order items, opened skincare, used products, wellness products, supplements if offered, refrigerated items, sterile items, and items that cannot be resold may be final sale unless management approves otherwise or applicable law requires a different outcome.
Product Reactions
If you believe you experienced a product reaction, discontinue use and contact Eternal MedSpa promptly. Product concerns may be reviewed individually and may be subject to manufacturer guidance, clinical review, documentation requirements, or return limitations.
Gift Cards
Purchased gift cards are not redeemable for cash except as required by law. Purchased gift cards issued in Florida will be administered consistent with applicable Florida law. Lost, stolen, altered, or unauthorized gift cards may not be replaced. Promotional or bonus gift card credits may have additional restrictions where permitted.
Promotional Credits
Referral credits, loyalty credits, bonus cards, charitable certificates, event credits, complimentary credits, model-call credits, and promotional credits may be non-transferable, non-refundable, non-cashable, limited to eligible services, and subject to expiration or other written limitations where permitted.
Financing
Cherry, PatientFi, CareCredit, payment processors, and other financing or payment providers may have separate repayment, refund, cancellation, dispute, chargeback, and service-change terms. Financing approval, repayment, interest, fees, charge disputes, merchant adjustments, and billing are controlled by the financing provider and applicable platform rules.
Chargebacks + Disputes
If you have a question about a charge, contact Client Services first so we can review the appointment, purchase, package, credit, service documentation, or payment record. Chargebacks or disputes may affect booking privileges, account standing, promotional eligibility, or future deposits while the issue is being reviewed.
Discretion + Review
Management review and exception handling.
Eternal MedSpa understands that illness, emergencies, family obligations, and unexpected circumstances can occur. We also need consistent policies to protect provider time and appointment access.
Management Discretion
Policy enforcement, courtesy waivers, credits, deposits, service substitutions, package adjustments, and exceptions are handled at the sole discretion of Eternal MedSpa management unless applicable law requires a different outcome.
Repeat Occurrences
Repeated late cancellations, no-shows, charge disputes, unpaid balances, or policy violations may result in stricter scheduling requirements, required deposits, loss of promotional eligibility, or refusal of future non-emergency services where permitted.
Documentation
Eternal MedSpa may document cancellation history, no-shows, account credits, refund requests, service concerns, product concerns, payment disputes, and management decisions in internal records or guest account systems.
Questions?
Questions about a charge, cancellation or credit?
Contact Client Services as soon as possible so we can review the situation and explain the applicable policy.
Need Help?
We are happy to review your question.
Contact Eternal MedSpa if you have questions about appointment changes, late cancellations, product purchases, gift cards, credits, financing, or completed services.